
Topic
The concierge role, reimagined for modern travel
Bookings and directions migrate to software; access and relationships stay human. The desk's payroll case now rests on retention, not request volume.

Bookings and directions migrate to software; access and relationships stay human. The desk's payroll case now rests on retention, not request volume.

The Group's renovation and new-build programme now covers most of its hotels, with ten more Southeast Asia projects set for 2027.

A walkable itinerary built around boutique stays, the working waterfront, and the lobster docks — and how to book it without overpaying.