RevPAR, ADR, GOPPAR: what each metric actually tells an operator
Each number answers a different operating question — and reading them without their partners hides more than it shows.
Service
Service treated as a designed system: arrival and check-in flow, housekeeping schedules and attendant loads, food and beverage economics, complaint recovery, and the shift handovers where quality is usually lost. For managers rebuilding a standard and for travelers wondering why some stays feel effortless.
Service charges are not tips: what three federal rulebooks require of hotels
A mandatory resort, banquet or room service charge is wages under Labor Department rules, non-tip income under IRS reporting, and part of the advertised total price under the FTC fee rule that took effect in May 2025.